Online Consultation
Payment & Cancellation Policy

1. Payment Terms

​​

     1.1    The fee for the online smart home consultation is £45, payable in full at the time of booking. Payment must                be made through our online booking platform, which accepts major credit/debit cards or other listed                            payment methods;

​

     1.2    Once your payment is received, you will receive a confirmation email with details of the scheduled                                  consultation, including date, time, and any instructions for preparation;

​

     1.3    The consultation will be conducted online via video conferencing software (e.g., Zoom, Microsoft Teams,                        etc.). It is the client’s responsibility to ensure they have the appropriate software and a stable internet                            connection for the session;

 

2. Cancellation & Refunds

​

     2.1    Our Cancellation & Refund Policy for client-initiated cancellations is as follows:

​

              2.1.1    Within 48 hours of the consultation: If you cancel the consultation within 48 hours of the scheduled                                time, no refund will be provided;

​

              2.1.2    Before 48 hours of the consultation: Cancellations made more than 48 hours prior to the scheduled                                time are eligible for a full refund;

​

              2.1.3    No-Show Policy: If you fail to attend the scheduled consultation without prior notice, no refund will be                            issued.

​

     2.2    If Luxeia needs to cancel or reschedule the consultation for any reason, you are entitled to a full refund                          regardless of the timing of the cancellation. You will also have the option to reschedule the consultation to                  another time at no extra cost.

 

3. Rescheduling

​

     3.1    Clients are allowed to reschedule a consultation more than 48 hours prior to the scheduled time, subject to                availability. No additional fee will be charged for rescheduling if done within this timeframe. Consultations                  cannot be rescheduled within 48 hours of the appointment.

 

5. Additional Terms

​

     5.1    If you are late for the consultation, the session will proceed for the remaining scheduled time only, and no                    refund or extension will be provided.

​

     5.2    It is the client’s responsibility to ensure proper connectivity for the consultation. If the consultation cannot                  proceed due to technical difficulties on the client’s end, this will be treated as a no-show unless                                        rescheduling was arranged more than 48 hours prior to the session.

 

7. Questions and Further Information

​

     If you have any questions or require further information about any aspect of this Online Consultation Payment &       Cancellation Policy, please contact LUXEIA LTD by post at 41 Monteigne Drive, Durham, DH6 5QB, by telephone         on 0191 303 6273, or by email at [email protected].

 

8. Policy Responsibility and Review

​

     8.1    Overall responsibility for this Online Consultation Payment & Cancellation Policy within LUXEIA LTD and the                implementation thereof lies with Directors.

​

     8.2    This Online Consultation Payment & Cancellation Policy is regularly reviewed and updated as required.

​

     8.3    This Online Consultation Payment & Cancellation Policy was adopted on 15/09/2024.

​

     8.4    This Online Consultation Payment & Cancellation Policy was last reviewed on 15/09/2024.