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Contact Information
Common questions
Frequently Asked Questions
How long does installation take?
A focused system can take a few days, and a typical whole-home installation takes one to three weeks on site. We confirm your timeline in the proposal.
Do you offer maintenance services?
Yes! We provide ongoing maintenance and support packages to ensure your smart home continues to operate flawlessly.
What brands do you work with?
We integrate with over 1,000 different brands through Home Assistant, giving you complete freedom to choose the devices that suit your needs.
What is the cost of a smart home installation?
Costs depend on your home and scope. Whole-home systems typically start from £25,000 ex. VAT, and we also take on smaller lighting, network and repair projects. Our cost guide shows real project figures.
Existing clients
Support for Current Clients
Clients on an aftercare plan receive guaranteed response times. Clients not on an aftercare plan will receive support when possible, as aftercare clients take priority. See our aftercare plans.
Support Portal
Log support tickets directly through our support portal to ensure your request is tracked and prioritised.
WhatsApp Support
Message us on WhatsApp at 0191 303 6273 to get in touch. Your message will automatically log a support ticket for tracking and priority handling.
Email Support
Send an email to support@luxeia.co.uk and your message will automatically be logged as a support ticket in our system.
Track Your Support Tickets
All support tickets can be tracked and managed through our support portal. Monitor the status of your requests and receive updates in real time to ensure your issues are resolved promptly.