Smart HomeAftercare Services
Three plans from £14.99 to £69.99 per month ex. VAT, all rolling monthly. Every plan includes remote access and proactive health monitoring, and Care and Complete add a free annual service.
Aftercare plans
Choose Your Plan
Select the perfect aftercare plan for your smart home needs. All plans include regular maintenance and priority support.
Essential
Perfect for small smart home setups
ex. VAT
- Remote Smart Home Access
- Email support
- Proactive System Health Monitoring
- 2-3 Business Day Response Time
- Annual Service Add-On: £295
Care
Ideal for most smart homes
ex. VAT
- Free Annual Service
- Remote Smart Home Access
- Phone & Email Support
- Proactive System Health Monitoring
- 1 Business Day Response Time
- Discounted Call-Out Rates
- Free Remote Assistance
Complete
Complete peace of mind
ex. VAT
- Free Annual Service
- Remote Smart Home Access
- 24/7 Priority Phone & Email Support
- Proactive System Health Monitoring
- 24/7 Emergency Response
- All Labour Rates Discounted
- Free Remote Assistance
- 2 Free Call-Outs Per Year
Flexible & scalable. All plans are month-to-month with no long-term contracts. Upgrade to a higher tier or downgrade as your needs change. Cancel anytime with no penalties. The full service level agreement for each plan is available from our Document Hub.
Ongoing support & maintenance
Aftercare Services
Award winner · LUX LifeBest Luxury Smart Home Automation & Aftercare Specialists 2026United KingdomView the award →Preventive Maintenance Plans
Keep your smart home system running at peak performance with our comprehensive maintenance plans. Regular check-ups, software updates, and system optimisation ensure your investment continues to deliver value. Our preventive approach identifies and resolves potential issues before they impact your daily life, minimising downtime and extending the lifespan of your equipment.
Emergency Support
24/7 emergency response for system failures and urgent issues on our Complete plan. Essential and Care clients are supported within their plan response times. Most faults are diagnosed and fixed remotely, without a site visit.
System Optimisation
Fine-tune your smart home for maximum efficiency. We analyse usage patterns and adjust settings to improve performance and reduce energy costs.
Software Updates
Regular firmware and software updates to ensure security, stability, and access to new features.
Device Replacement
Professional replacement of faulty or outdated devices with minimal disruption to your system.
Performance Monitoring
Continuous monitoring of your system health with detailed reports and recommendations.
Why choose our aftercare
Benefits of Professional Aftercare
Protect your investment and maximise the value of your smart home with our expert aftercare services.
Extended Lifespan
Regular maintenance and care extend the life of your equipment, protecting your investment for years to come.
Optimal Performance
Keep your system running at peak efficiency with regular optimisation and fine-tuning of all components.
Minimal Downtime
Proactive monitoring and rapid response times ensure your smart home stays operational when you need it most.
Expert Support
Access to our team of certified technicians who understand your system inside and out.
Peace of Mind
Know that your smart home is in good hands with comprehensive coverage and professional support.
Preventive Care
Identify and resolve issues before they become problems, saving you time and money in the long run.
Complete peace of mind
Comprehensive Support Plans
Choose from our tiered support plans designed to match your needs. From basic maintenance to premium 24/7 support, we ensure your smart home investment is protected and optimised for years to come. All plans include regular check-ups, software updates, and priority support. Upgrade anytime as your needs evolve.
Remote first
Most faults are diagnosed and fixed remotely, without a site visit
24/7
Emergency response on the Complete plan
1 day
Response time on the Care plan
Monthly
Rolling terms. Change or cancel anytime
Have questions?
Common Questions
Find answers to frequently asked questions about our aftercare services and support plans.
What's included in the aftercare plans?
All plans include regular system health monitoring, software updates, and priority support. The Care and Complete plans include a free annual service. The Complete plan also includes 24/7 emergency support and 2 free call-outs per year.
Can I upgrade or downgrade my plan?
Yes. All plans are month-to-month with no long-term contracts. You can upgrade to a higher tier or downgrade as your needs change. Cancel anytime with no penalties.
What happens if my system fails?
Our emergency support team is available 24/7 for Complete plan members. We provide rapid diagnostics and resolution to get your home back online quickly. Essential and Care plan members receive priority support during business hours.
How often will my system be serviced?
Care and Complete plans include a free annual service, and Essential plan clients can add one for £295 ex. VAT. We also provide continuous remote monitoring and proactive maintenance.
Do you offer remote support?
All plans include remote smart home access. The Care and Complete plans also include free remote assistance, so our technicians can diagnose and resolve many issues without needing to visit your property, saving you time and money.
Still have questions? Our team is here to help. Get in touch
Ready to start your journey?
Tell us about your home and we will reply within one working day to arrange a free 15-minute discovery call.