Referral Programme T&Cs
The terms that define how client referrals work.
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Access all of our public documentation including policies, contracts, and agreements.
Client resources
Policies, Agreements & Warranties
Complaints Policy
The official complaints policy for all of our clients.
Request a copyComplete Plan Service Level Agreement (SLA)
Service levels and commitments for our Complete plan (Premium Service Plan agreement).
Request a copyCare Plan Service Level Agreement (SLA)
Service levels and commitments for our Care plan (Standard Service Plan agreement).
Request a copyEssential Plan Service Level Agreement (SLA)
Service levels and commitments for our Essential plan (Basic Service Plan agreement).
Request a copySmart Home Warranty
Details the warranty on our luxury smart homes.
Request a copyLabour Warranty
Details the warranty on our labour for all of the work we carry out.
Request a copyFuel & Travel Policy
Explains the terms of significant travel within a project.
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